20 Best Customer Service Ebooks [2024]

Are you looking for the best customer service ebooks? Based on expert reviews, we ranked them. We've listed our top-ranked picks, including the top-selling customer service ebooks.

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1 Customer Service Training 101: Quick and Easy Techniques that Get Great Results Customer Service Training 101: Quick and Easy Techniques that Get Great Results
2 Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
3 The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer... The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with...
4 Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney... Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney...
5 Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate... Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate...
6 Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That... Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That...
7 Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth,... Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth,...
8 Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
9 Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World
10 Services Marketing: Integrating Customer Focus Across the Firm Services Marketing: Integrating Customer Focus Across the Firm
11 Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the... Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the...
12 Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
13 Customer Service Skills for Success Customer Service Skills for Success
14 Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits
15 Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
16 Customer Service: Career Success through Customer Loyalty (2-downloads) Customer Service: Career Success through Customer Loyalty (2-downloads)
17 Amazon eGift Card - Amazon For All Occasions Amazon eGift Card - Amazon For All Occasions
18 Facebook Messenger Facebook Messenger
19 Forever Forever
20 Corel WordPerfect Office 2020 Home & Student | Word Processor, Spreadsheets, Presentations |... Corel WordPerfect Office 2020 Home & Student | Word Processor, Spreadsheets, Presentations |...
Bestseller No. 1
Customer Service Training 101: Quick and Easy Techniques that Get Great Results
  • Amazon Kindle Edition
  • Evenson, Renee (Author)
  • English (Publication Language)
  • 239 Pages - 12/14/2017 (Publication Date) - AMACOM (Publisher)
Bestseller No. 2
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
  • Amazon Kindle Edition
  • Osterwalder, Alexander (Author)
  • English (Publication Language)
  • 320 Pages - 01/28/2015 (Publication Date) - Wiley (Publisher)
Bestseller No. 3
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer...
  • Amazon Kindle Edition
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 190 Pages - 04/02/2017 (Publication Date) - Toister Performance Solutions, Inc. (Publisher)
Bestseller No. 4
Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney...
  • Amazon Kindle Edition
  • Kinni, Theodore B. (Author)
  • English (Publication Language)
  • 192 Pages - 12/16/2011 (Publication Date) - Disney Editions (Publisher)
Bestseller No. 5
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate...
  • Amazon Kindle Edition
  • Solomon, Micah (Author)
  • English (Publication Language)
  • 232 Pages - 01/14/2020 (Publication Date) - HarperCollins Leadership (Publisher)
Bestseller No. 6
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That...
  • Amazon Kindle Edition
  • Evenson, Renee (Author)
  • English (Publication Language)
  • 305 Pages - 09/12/2012 (Publication Date) - AMACOM (Publisher)
Bestseller No. 7
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth,...
  • Amazon Kindle Edition
  • Goodman, John A. (Author)
  • English (Publication Language)
  • 288 Pages - 02/05/2019 (Publication Date) - AMACOM (Publisher)
Bestseller No. 8
Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
  • Amazon Kindle Edition
  • Hyken, Shep (Author)
  • English (Publication Language)
  • 232 Pages - 10/01/2019 (Publication Date) - Sound Wisdom (Publisher)
Bestseller No. 9
Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World
  • Amazon Kindle Edition
  • Graf, Mitche (Author)
  • English (Publication Language)
  • 118 Pages - 03/15/2021 (Publication Date) - Power Marketing 101 (Publisher)
Bestseller No. 10
Services Marketing: Integrating Customer Focus Across the Firm
  • Amazon Kindle Edition
  • Zeithaml, Valarie (Author)
  • English (Publication Language)
  • 544 Pages - 03/07/2017 (Publication Date) - McGraw-Hill Higher Education (Publisher)
Bestseller No. 11
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the...
  • Amazon Kindle Edition
  • Hyken, Shep (Author)
  • English (Publication Language)
  • 253 Pages - 09/01/2013 (Publication Date) - Greenleaf Book Group Press (Publisher)
Bestseller No. 12
Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
  • Amazon Kindle Edition
  • Minton, Charles Ryan (Author)
  • English (Publication Language)
  • 158 Pages - 11/27/2018 (Publication Date) - Lioncrest Publishing (Publisher)
Bestseller No. 13
Customer Service Skills for Success
  • Amazon Kindle Edition
  • Lucas, Robert (Author)
  • English (Publication Language)
  • 476 Pages - 01/09/2018 (Publication Date) - McGraw-Hill Higher Education (Publisher)
Bestseller No. 14
Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits
  • Amazon Kindle Edition
  • Henry, Kelly (Author)
  • English (Publication Language)
  • 140 Pages - 01/02/2021 (Publication Date) - Advantage Publishing Group (Publisher)
Bestseller No. 15
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
  • Amazon Kindle Edition
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 230 Pages - 04/02/2019 (Publication Date) - Toister Performance Solutions, Inc. (Publisher)
Bestseller No. 16
Customer Service: Career Success through Customer Loyalty (2-downloads)
  • Amazon Kindle Edition
  • Timm, Paul R. (Author)
  • English (Publication Language)
  • 240 Pages - 03/29/2013 (Publication Date) - Pearson (Publisher)
Bestseller No. 17
Amazon eGift Card - Amazon For All Occasions
  • Amazon.com Gift Cards never expire and carry no fees.
  • Multiple gift card designs and denominations to choose from.
  • Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
  • Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
  • No returns and no refunds on Gift Cards.
Bestseller No. 18
Facebook Messenger
  • Know when people have seen your messages.
  • Forward messages or photos to people who weren't in the conversation.
  • Search for people and groups to quickly get back to them.
  • Turn on location to let people know when you're nearby.
  • See who's available on Messenger and who's active on Facebook.
Bestseller No. 19
Forever
  • Audio CD – Audiobook
  • Imports (Publisher)
Bestseller No. 20
Corel WordPerfect Office 2020 Home & Student | Word Processor, Spreadsheets, Presentations |...
  • Everything you need: Word processor, spreadsheet, presentation, note taking, and more
  • Support for more than 60 file formats: Easily open, edit, and share files including Microsoft Word, Excel, and PowerPoint
  • Easy-to-use PDF publishing options: Quickly share your impressive documents, charts, and presentations with anyone
  • Reveal codes: Clearly displays codes for font attributes and text alignment features in table cells, rows, and columns
  • Save time: Jump to a footnote or endnote in just one click

Having trouble finding a great customer service ebooks?

This problem is well understood by us because we have gone through the entire customer service ebooks research process ourselves, which is why we have put together a comprehensive list of the best customer service ebookss available in the market today.

After hours of searching and using all the models on the market, we have found the best customer service ebooks for 2023. See our ranking below!

How Do You Buy The Best Customer Service Ebooks?

Do you get stressed out thinking about shopping for a great customer service ebooks? Do doubts keep creeping into your mind?

We understand, because we’ve already gone through the whole process of researching customer service ebooks, which is why we have assembled a comprehensive list of the greatest customer service ebooks available in the current market. We’ve also come up with a list of questions that you probably have yourself.

John Harvards has done the best we can with our thoughts and recommendations, but it’s still crucial that you do thorough research on your own for customer service ebooks that you consider buying. Your questions might include the following:

  • Is it worth buying an customer service ebooks?
  • What benefits are there with buying an customer service ebooks?
  • What factors deserve consideration when shopping for an effective customer service ebooks?
  • Why is it crucial to invest in any customer service ebooks, much less the best one?
  • Which customer service ebooks are good in the current market?
  • Where can you find information like this about customer service ebooks?

We’re convinced that you likely have far more questions than just these regarding customer service ebooks, and the only real way to satisfy your need for knowledge is to get information from as many reputable online sources as you possibly can.

Potential sources can include buying guides for customer service ebooks, rating websites, word-of-mouth testimonials, online forums, and product reviews. Thorough and mindful research is crucial to making sure you get your hands on the best-possible customer service ebooks. Make sure that you are only using trustworthy and credible websites and sources.

John Harvards provides an customer service ebooks buying guide, and the information is totally objective and authentic. We employ both AI and big data in proofreading the collected information.

How did we create this buying guide? We did it using a custom-created selection of algorithms that lets us manifest a top-10 list of the best available customer service ebooks currently available on the market.

This technology we use to assemble our list depends on a variety of factors, including but not limited to the following:

  1. Brand Value: Every brand of customer service ebooks has a value all its own. Most brands offer some sort of unique selling proposition that’s supposed to bring something different to the table than their competitors.
  2. Features: What bells and whistles matter for an customer service ebooks?
  3. Specifications: How powerful they are can be measured.
  4. Product Value: This simply is how much bang for the buck you get from your customer service ebooks.
  5. Customer Ratings: Number ratings grade customer service ebooks objectively.
  6. Customer Reviews: Closely related to ratings, these paragraphs give you first-hand and detailed information from real-world users about their customer service ebooks.
  7. Product Quality: You don’t always get what you pay for with an customer service ebooks, sometimes less, and sometimes more.
  8. Product Reliability: How sturdy and durable an customer service ebooks is should be an indication of how long it will work out for you.

John Harvards always remembers that maintaining customer service ebooks information to stay current is a top priority, which is why we are constantly updating our websites. Learn more about us using online sources.

If you think that anything we present here regarding customer service ebooks is irrelevant, incorrect, misleading, or erroneous, then please let us know promptly!

FAQ:

Q: Who is the author of the book customer service?

A: Publisher: Jossey-Bass; 1 edition (June 13, 2008) This book is written by two business management consultants, Bill Price and David Jaffe, who use a rather non-standard approach to customer service.

Q: Why study books by customer service experts?

A: There are principles and best practices that work for most businesses, and customer service experts are willing to share them expressing their ideas in dedicated customer service books. We believe that studying books by customer service experts should be one of the basic components of any business’ service strategy.

Q: Who is the customer support Handbook for?

A: The book is targeted at people who see customer service and support as their careers. What is especially valuable is that both CEOs and customer service agents will find the recommendations in The Customer Support Handbook useful for their everyday work.

Q: What is the customer experience management book?

A: The book provides step-by-step guidelines on all components and stages of building customer experiences, from designing the customer service operation to practical instructions on using tools and metrics that show how well your team is performing.

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